Practical writing on ExpressionEngine and Craft CMS from 19 years of specialist work. Articles cover maintenance, upgrades, and long-term support, written for business owners in plain terms.
Slow responses from a web agency usually come down to capacity, not your website. Here's what causes the delay, what it costs a business-critical site, and how to tell if you're already exposed.
I started working with ExpressionEngine in 2007. At the time it was one of the most capable platforms available for complex content requirements, and the projects I was being handed reflected that: membership sites, booking systems, trade portals, internal tools built on top of a CMS.
ExpressionEngine and Craft CMS are not generic frameworks. A developer without platform experience can fix some things and quietly create others. Here is what platform specialism actually means when your site handles real business operations.
When a website handles live transactions, staff workflows, or customer accounts, the people responsible for it ask harder questions before bringing in external support. This is what procurement teams and IT managers typically check, and what it means in practice when you are looking for specialist ExpressionEngine or Craft CMS support.
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Most clients come to us when their site has started to feel like a risk rather than an asset. Whether the agency relationship has ended, an upgrade has been delayed, or the site has simply grown beyond what it can handle, a conversation costs nothing.
Get in touch with KarlTrusted by established businesses and growing brands across the UK
Expression 37 works with a small number of clients at any one time. These are some of them.
Karl founded Expression 37 in 2007 and has worked exclusively with ExpressionEngine and Craft CMS ever since. He does not take on work in other platforms and does not hand work to other developers. Expression 37 is deliberately small, because the kind of support that matters to clients with business-critical sites is specific to their site, not something that scales in the conventional sense. If you work with Expression 37, you work with Karl.
Find out how we workWe recently got in touch with Karl to help with some issues we were having with our site. All issues were dealt with in a very quick, efficient manner. Whilst our requests have only been minor ones, Karl's commitment to helping us out has been first class, and we would thoroughly recommend him!
Loretta Jones
Leeds Mencap